Returning a brand new item
Write your order number on a piece of paper, place inside the box and mail it back to us at:
2425 Bainbridge Blvd
Chesapeake, VA 23324
(757) 904-3538 (Main phone)
Open package, used or defective items.
Contact us first for return authorization.
(757) 904-3538 or [email protected]
Standard Return Policy
We will accept any New and Unused, unopened product for Refund or Store Credit within 15 days from purchase. We may reserve the right to charge a restocking fee of 15% on returned merchandise.
In such a case not within the 30-Day time frame, please give us the opportunity to provide a solution specifically for you.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. We will most likely request that the damaged product(s) be shipped back to us for verification. We may also require that photos be taken of damaged packages and or parts for inspection purposes.
Lost Package Claims
All lost packages are the responsibility of the customer unless additional insurance is purchased
Coastal RC is not responsible for lost packages, return shipping, nor any fees associated with return shipping or damage returns.
Returning Merchandise to Coastal RC
Email, call, or Live Chat with one of our helpful Customer Service Representatives. If you are contacting us by email, please include your Order Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.
Defective Merchandise Return Policy
If you receive an item that is defective please contact us immediately by phone, email, or Live Chat. Most Manufacturers allow us to process Warranties. In some situations, the manufacturer or supplier may prefer to handle the issue directly. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.
We reserve the right to refuse any merchandise that is found to be free of defects.
SHIPPING Limitations
- FREE Shipping: We use USPS, UPS and FedEx Ground/Home Delivery for shipping services.
- The FREE Shipping option does not apply to Hawaii, Alaska, Puerto Rico, or any other location outside of the 50 states. International shipping is available upon request. Please contact us for a quote.
- All Oversized items (Kits, RTR, or total order) will be shipped using the most economic method at the time of order. Additional shipping charges will apply for all oversized items or orders.
- P.O. Box Shipping is not available.
- WE DO NOT SHIP to APO/FPO Address. Any order with a non approved address will be delayed.
- Due to the varying sizes of products, some orders may require additional shipping charges.
- High value items can be tracked and insured for an additional cost. Please contact us for more information.
- Most orders are shipped within 24 to 48 hours.
Returns:
- Please contact us prior to making a return
- Items may be returned within 7 days of receiving your order
- All items must be in new and unused condition in the original package unopened.
- Buyer is responsible for return shipping fees.
- All returned items are subject to a 15% restocking fee
- Please enclose a copy of your invoice and reason for the return. Please include name and contact number.
- All Refunds will be completed after the item has been returned and inspected.
Damaged Package Claims:
If you have received your order, and the package was damaged in transit, contact us within 24 hours of receipt of your package. Please keep all packaging (damaged box, packing, etc.) for claim verification purposes. All damaged product(s) should be shipped back to us for verification.
Returns Address:
Coastal RC Hobbies
2425 Bainbridge Blvd
Chesapeake, VA 23324